The company conducts regular consumer surveys to gain direct insights into pet owners' needs and preferences. In a recent large - scale survey distributed through its website, social media channels, and dealer networks, Hanyang Pet Products asked pet owners about their concerns regarding pet health. The results showed that a substantial number of respondents were worried about their pets' dental health. Many pet owners reported difficulties in finding effective and easy - to - use dental care products for their pets.​

Based on this finding, Hanyang Pet Products' R&D team focused on developing a new range of pet dental care products. They created innovative toothbrushes with soft, flexible bristles designed to reach hard - to - clean areas in a pet's mouth, as well as flavored toothpastes made from natural ingredients that pets would find appealing. To further address the concerns of busy pet owners, the company also introduced dental wipes for quick and convenient oral cleaning.​

Before the official launch, Hanyang Pet Products conducted a pilot test with a select group of dealers. These dealers distributed samples of the new dental care products to their customers and collected feedback. The positive response from pet owners confirmed the demand for these products. Once launched, the dental care line became a best - seller, not only meeting the needs of pet owners but also providing dealers with a new, profitable product category to offer.